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A Computer Issue (Read 141 times)
Rat Man
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A Computer Issue
Apr 22nd, 2024 at 2:59pm
 
   This is one area where I really miss c_a.  This is driving me nuts.  Maybe this has happened to someone else.  For months I've been unable to sign into my Google account.  It recognizes me but tells me my password is incorrect.  So I change the password, try to sign in again, and it tells me the password is incorrect.  Over and over again.   Google has no customer service for such problems.  Any suggestions?
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JudoP
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Re: A Computer Issue
Reply #1 - Apr 22nd, 2024 at 3:18pm
 
That's a weird one. Is the username/email address definitely correct?

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Rat Man
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Re: A Computer Issue
Reply #2 - Apr 22nd, 2024 at 3:34pm
 
The email  address is active.  Yes, that's correct.  And it doesn't ask me for my username when I'm changing the password. It says it recognizes me and allows me to do the change.   If all else fails I guess my only option is to open a new Google account.  This is maddeningly stupid and it sucks that they have customer service for only business accounts.
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joe_meadmaker
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Re: A Computer Issue
Reply #3 - Apr 22nd, 2024 at 8:15pm
 
If it says it recognizes you, it sounds like the browser has your authentication cached.  And maybe that's corrupted or something.

What web browser do you use?  Have you tried to log in using a different one?

You can also try clearing the browser cache and/or saved password information.  If you're not familiar with doing that, just run a search for the browser name along with 'clear saved passwords'.  Keep in mind that if the process doesn't allow you to target specific accounts, it could wipe out other saved passwords you have.
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Rat Man
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Re: A Computer Issue
Reply #4 - Apr 25th, 2024 at 9:29am
 
I have Windows 10 on my computer but it also happens on my phone.  I also put this out on Fascistbook.  About ten other people say they're having the same problem and have been for a long time.  I will dig deeper and eventually figure this out.
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